Terms & Conditions

1. Services Overview

Ironwood Houseworks is a professional home maintenance and handyman platform connecting homeowners, property managers, and businesses with skilled, insured, and licensed craftspeople throughout Northern New Jersey (including Montclair, Bloomfield, Verona, Essex County, and surrounding communities).

Our repair scopes include, but are not limited to:

• Drywall & Plaster patching and repair
• Carpentry, baseboard, and trim restoration
• Door repair, weatherstripping, and lock installation
• TV mounting, shelving, mirrors, and picture hanging
• Gutter cleaning and minor gutter drainage repairs
• Bathroom caulking, grout re-pointing, and tile repair
• Furniture assembly and home punch-list items
• Deck, porch railing, and exterior fence repairs

2. User Accounts & Registration

To book repair services or join our handyman network, you must create an account. When registering:

• You must provide accurate, current, and complete registration information (including legal name, contact email, phone number, and physical property address).
• You are responsible for maintaining the confidentiality of your password and account credentials.
• You must be at least 18 years of age to register and enter into binding contracts.
• You must notify us immediately of any unauthorized use or security breach of your account.

3. Quotes, Estimates & Pricing

Ironwood utilizes intelligent algorithms and craftsmanship data to provide fast, itemized repair quotes based on your job description, locality, and uploaded photos.

• Quote Validity: Quotes generated are valid for 30 calendar days from the date of issue unless stated otherwise.
• Scope Changes: If the on-site inspection reveals unforeseen structural damage, electrical/plumbing complications, or material requirements beyond the initial request, a written scope change will be provided for your approval prior to proceeding.
• Transparent Invoicing: All quotes itemize expected labor, materials, and applicable sales tax. There are no hidden fees.

4. Scheduling, Appointments & Cancellations

Appointments can be scheduled through your customer dashboard.

• Arrival Windows: Handymen will arrive within the confirmed time slot (Morning: 9:00 AM – 12:00 PM, Afternoon: 2:00 PM – 6:00 PM, or specific scheduled start time).
• Cancellations: You may reschedule or cancel a service appointment at no charge up to 24 hours prior to the scheduled start time. Cancellations made within 24 hours of arrival may be subject to a nominal dispatch fee ($50).

5. Payments & Invoicing

All payments are processed securely via our integration with Stripe.

• We accept major credit cards, debit cards, and approved direct payment methods.
• Once work is completed and verified, you will receive a digital invoice and payment receipt.
• Contractors receive weekly disbursements for completed jobs through direct deposit (ACH).

6. Ironwood Craftsmanship Guarantee

We stand behind our work. All completed repair services performed through Ironwood Houseworks are covered by our 1-Year Workmanship Warranty. If any repair fails due to defective workmanship within 12 months of service completion, Ironwood will re-dispatch a technician to correct the defect at no additional charge.

This warranty does not cover normal wear and tear, customer misuse, structural settling, weather/water disasters, or modifications made by third parties.

7. Customer Responsibilities & Site Access

Customers agree to provide the assigned handyman with safe and unobstructed access to the work area, including utilities (water and electricity if required for the repair). Pets must be secured during the service visit.

8. Limitation of Liability

To the maximum extent permitted by applicable law, Ironwood Houseworks Inc and its officers, directors, employees, and agents shall not be liable for any indirect, punitive, incidental, special, consequential, or exemplary damages arising out of or in connection with the use of the platform or services provided.

9. Governing Law & Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of the State of New Jersey, without regard to its conflict of law principles. Any legal action or proceeding arising under these Terms shall be brought exclusively in the state or federal courts located in Essex County, New Jersey.

10. Contact Us

If you have any questions or concerns regarding these Terms and Conditions, please contact us: